How to prepare a guest changeover

A checklist helps separate cleaning tasks from checks. Organise it by room and include supplies that need checking, rather than relying on memory during fast changeovers.

Illustrative image: Hospitality

Practical advice

A checklist helps separate cleaning tasks from checks. Organise it by room and include supplies that need checking, rather than relying on memory during fast changeovers.

Share current timings, access instructions and the location of linen. If extra supplies are needed, make clear who provides them. A missing kit should not be discovered when the next guest arrives.

Have a process for found items, damage and schedule changes. The cleaning team needs to know whom to contact, but does not replace booking management. Always confirm feasibility when changeover windows are especially short.

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